I have a 2007 335 coupe, sports package. 28000 miles for about a year now and I can only tell anyone who reads this is, all I have done is encountered problems. My bulbs were replaced atleast 3 times, there was a squeaking noise on my tires in the right front and rear. I took it to BMW dealer two times and they couldn't know what caused it and told me to contact BMW of North America. Finally I did and then i went back and they HAD to replace the TURBOS on my new BMW, almost a part of the engine. My car has been in shop almost 7 - 8 times in the year. Finally just recently there was a problem the dealer said with the Rear differential and I had enough with this car. I called BMW of north america and demanded something to be done as this was getting way to frustrating!!!
They sent a service engineer to BMW dealership and to my dismay the service director from the dealership called me and said based on the assesment that they wont fix my car for the rear differential under warranty and I have to pay out of pocket. I asked why and they said because they concluded I ABUSED my car. I said whats the reasoning and i was told my rear tires had worn out twice and had to be replaced and because of that the rear differential was bad and they are declining my warranty.
I called BMW of North America and told them that as I understood from the service dealer when they replaced my tires that they were low profile tires and its normal for them to wear at 15000 miles. I asked them can i get it in writing why my warranty is declined and they said NO. They said it is the final call..Eventually I threatened getting legal help and they said its up to me. Of course i got a call 30 minutes later that it will be covered under warranty by the service director.
I am still unhappy with how they treated me and what I have been through over the last year on my car. I have never raced or done anything like that with my car and it was kind of offensive that for the car that I love so dearly they told me I abused it and hence wanted to not cover anything. Instead of getting service, i was given the blame. I really wanted my car to be replaced but in the end they though I was the one responsible for it till i threatened with legal action. I want to do something about this. Please Advise!!