Good day Sir,
My husband purchased a brand new 2008 Ford E250 white exended cargo van. We were to pick up the van after they added a ladder rack to the top. When we went to pick up the van, the salesman was applying the paper tag and we noticed many (40 -50) pits in the paint and some more pits on the windows with 1 window cracked. The salesman said they had a tornado touch down in the area and flying rocks/debris must have hit the vehicle. The dealership said they did not have another new van and there was not anymore 2008 extended vans in texas They offered to fix the damage and promised the repairs would be NOT be noticable. After more than 2 weeks and after many phone calls they said the work had not even been started as they were waiting for the insurance company to look at the damage. They pleaded for a couple of more days. After the 2 days, we went to pick up our NEW Van and were told the windows were not repaired yet and were on back order. With respect to the 40 - 50 pits in the paint, they had only hand painted white paint on the marks leaving each and every one with a slightly raised area and they did not do the pits on the roof. Now, they are saying they will still replace the windows but in lieu of painting the ENTIRE van and renting us and enterprise cargo van for my husbands work, would give us a reduction of our already PURCHASED PRICE of $27,000.00. We are at a loss as to what would be fair to them and us. We feel like were are stuck between a rock and hard stone. Can you please give me some advise on what would be a fair reduction. I have tried to research this to know avail and am desparate for some experieced knowledge.
Thank you so much,
Tammy