Dean Team Kirkwood Inc

Tue, 06 Oct 2009 15:11:37 GMT

When I purchased a brand new VW Jetta in 2007, the center back arm rest was broken. The sales rep (Shaun Smith) noted that the armrest was defective and stated that the dealership would have to order a new armrest and install it at no charge to myself. When I went to have the new armrest installed, the dealership now wants to charge me. The Dean Team of Kirkwood refuses to honor their defective product and prior commitment. Unacceptable and terrible customer service. I will never purchase a vehicle nor have my vehicle serviced by the Dean Team of Kirkwood again. Nor would I recommend them to anyone.

Wed, 27 May 2009 14:42:38 GMT

Lesson Learned Here.Read all service work orders before you sign them. Make sure that the person writing your service request has properly communicated on the work order your cars problems. Folks if your power steering pump is whining and under powered, its not the gear box assembly, its the pump. I drove away with a hefty repair that did not solve what I went in for.One positive note: A smiling person brought me my car freshly washed.